Get the Support You Need
Macrotech Plus Technical Support
Our dedicated team is here to assist you with all your technical needs, ensuring your business runs smoothly.
Support Hours
When We're Available
Our technical support team is available Monday through Friday from 8 AM to 8 PM. We also offer limited support on weekends from 10 AM to 4 PM.
During these hours, you can reach out to us for any technical issues, and our team will be ready to provide prompt and effective solutions.
Get in Touch
For immediate assistance, call us at (555) 123-4567. You can also email us at [email protected] or use our live chat feature available on the website during support hours.
Troubleshooting Resources
How can I reset my password?
To reset your password, click on the ‘Forgot Password’ link on the login page and follow the instructions. You will receive an email with a link to reset your password.
Where can I find user guides?
Our user guides are available in the ‘Resources’ section of our website. You can download PDF versions or view them online.
Do you offer video tutorials?
Yes, we offer a variety of video tutorials on our YouTube channel. You can find the link to our channel in the ‘Resources’ section of our website.
What should I do if my computer won't start?
If your computer won’t start, first check the power supply and connections. If the issue persists, refer to our troubleshooting guide or contact our support team for assistance.
How can I contact support?
You can contact our support team via phone, email, or live chat. Our contact details are available on the ‘Support’ page of our website.
What Our Clients Say
Technical Support FAQs
What are your support hours?
Our support team is available Monday to Friday, from 9 AM to 6 PM EST. We also offer emergency support outside these hours.
How can I submit a support ticket?
You can submit a support ticket through our online portal. Log in to your account and click on ‘Submit a Ticket’ to get started.
What information should I provide when contacting support?
When contacting support, please provide a detailed description of the issue, any error messages, and steps you’ve already taken to troubleshoot. This will help us resolve your issue more efficiently.
Do you offer on-site support?
Yes, we offer on-site support for clients within Long Island, NY. Please contact us to schedule an appointment.
How can I track the status of my support ticket?
You can track the status of your support ticket by logging into your account and navigating to the ‘My Tickets’ section. You will also receive email updates as your ticket progresses.
What should I do if I need urgent support?
If you need urgent support, please call our emergency support line. Our contact details are available on the ‘Support’ page of our website.
Can you help with cloud storage issues?
Yes, our support team can assist with any cloud storage issues you may encounter. Please contact us for help with setup, troubleshooting, and maintenance.
What types of devices do you support?
We support a wide range of devices, including desktops, laptops, servers, IP phones, and surveillance systems. If you’re unsure whether we can support your device, please contact us for more information.
How can I provide feedback on your support services?
We value your feedback! After your support issue is resolved, you will receive a survey to rate our service and provide comments. You can also email us directly with any feedback.
Need Help? We're Here for You!
Our dedicated support team is ready to assist you with any technical issues or inquiries. Whether you need help with computer repair, cloud storage, or any of our other services, we’re just a call or click away. Explore our resources or contact us directly for personalized support.
